Terms of use

1. Scope and acceptance

These terms govern access to and use of tenslysolutions.com and of the applications and services published by Tensly Solutions LLC (the “Services”). Creating an account or using a Service means accepting these terms.

Some applications may be subject to specific terms, which then prevail over these terms in respect of that application.

2. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials confidential and for activity carried out from your account.
• You must tell us without delay about any unauthorised access.
• An account is personal: it may not be transferred or shared, unless a business contract provides otherwise.

3. Acceptable use

You must not use the Services to:

• break the law or infringe the rights of others, including intellectual property rights;
• attempt to access systems, accounts or data without authorisation;
• disrupt the service, including through abnormal or automated load;
• reverse-engineer the Services, except where the law expressly permits it;
• resell or redistribute the Services without written permission.

In the event of serious breach, access may be suspended. Except in an emergency or where the law requires otherwise, suspension is preceded by notice and, where possible, an opportunity to remedy.

4. Subscriptions, trials and renewal

Signing up

The price, currency, commitment length, billing frequency and contents of each plan are shown before you subscribe and repeated in the confirmation.

Renewal

Unless stated otherwise, subscriptions renew automatically at the end of each period, at the then-current price, until cancelled. You are told about any price increase before it applies to your subscription.

Free trial

Where a trial is offered, its length and the conditions for switching to the paid plan are stated at sign-up. Cancelling before the end of the trial means no charge.

Cancellation

• Bought on the App Store or Google Play: manage and cancel from your Apple or Google account settings. We have no control over those subscriptions.
• Bought on the web: cancel from your account settings, or by asking support@tenslysolutions.com.

Cancellation takes effect at the end of the current period; the service stays available until then.

5. Refunds and right of withdrawal

Purchases made through the App Store or Google Play are governed by Apple's and Google's own refund policies, and requests must be made to them directly.

For purchases made on the web, consumers resident in the European Union have a fourteen-day right of withdrawal. Where performance begins immediately at your express request, that right may be lost for the part already performed, in accordance with applicable law.

Outside that framework, a refund request may be sent to support@tenslysolutions.com and will be considered in good faith.

6. Intellectual property

Tensly Solutions LLC retains all rights in the Services, their code, interface and documentation. A subscription grants a personal, non-exclusive, non-transferable and revocable right of use, limited to the subscription period.

You keep all rights in the content you import or create in the Service. You grant us only the technical licence strictly needed to host, display and back up that content in order to provide the Service to you.

7. Availability and support

We work to keep the Services available and monitor them continuously. Interruptions may occur for maintenance, fixes or external causes. Planned work is announced where possible.

Support is available at support@tenslysolutions.com. A service level commitment applies only where a separate business contract provides for one.

8. Personal data

Processing of personal data is described in the privacy policy, which forms part of these terms.

9. Warranty and liability

The Services are provided as is. To the extent permitted by law, Tensly Solutions LLC disclaims any implied warranty of fitness for a particular purpose and is not liable for indirect damage, including loss of business, loss of revenue or loss of data.

To the extent permitted by law, Tensly Solutions LLC's total liability under these terms is capped at the amounts actually paid by you during the twelve months preceding the event giving rise to the claim.

These limitations do not apply in cases of wilful misconduct, gross negligence or personal injury, nor where the law prohibits them. Statutory consumer guarantees remain unaffected.

10. Suspension and termination by the publisher

We may suspend or terminate access in the event of breach of these terms, non-payment, or legal obligation. If we discontinue a Service on our own initiative, we give reasonable notice and offer a pro-rata refund of the unused period.

11. Changes to these terms

These terms may change. Account holders are informed of any material change before it takes effect and may cancel free of charge if they do not accept it.

12. Governing law and disputes

These terms are governed by to confirm: law of New Mexico. Mandatory consumer-law provisions of the user's country of residence continue to apply and are not displaced by this clause.

Before any action, the parties will try to reach an amicable solution by writing to hello@tenslysolutions.com. Failing that, jurisdiction is as provided by jurisdiction clause to be validated.