Get help.
Write to us with the app concerned, your operating system and its version, and what you expected to happen. It saves a round trip and gets you a day back.
Contacts
Projects and company
hello@tenslysolutions.com — new projects, scoping, contracts, billing and personal-data requests. Reply within two working days.
Product support
support@tenslysolutions.com — users of our apps: incidents, subscriptions, refunds, account deletion.
Indicative response times
| First reply | Two working days |
|---|---|
| Service unavailable | Picked up the same day |
| Personal-data request | One month at most, as required by the GDPR |
Most common cases
Manage or cancel a subscription
A subscription bought inside the app is managed from your Apple or Google account settings; we have no control over it. A subscription bought on the web is cancelled from your account settings, or simply by asking support.
Request a refund
Purchases made through the App Store or Google Play fall under their own refund policies and must be raised with them directly. For a purchase made on the web, write to us and we will consider the request in good faith.
Delete your account and your data
Deletion is available in each app’s account settings. It erases your data within thirty days, except for records the law requires us to keep. You can also request it by email.
Exercise your data rights
Access, correction, erasure, restriction, objection and portability. Write to the company address stating the app and the email address on your account; we reply within one month.
Report a security issue
Write to the company address with the technical detail. We acknowledge within two working days and keep you posted on the fix. Please hold off on public disclosure until the patch has shipped.
Report abusive content or behaviour
Describe the content and how to reach it. We review every report and tell you what came of it.
See also the terms of use and the privacy policy.